Shipping and return policies for PNKSLM Recordings

Shipping Info

WHERE IS MY ORDER?

Orders are usually shipped out within 5 working days (often quicker) if the item you’ve ordered is released (if you order multiple items and one is a pre-order all items will be sent out when the pre-order is ready). Make sure you’ve not ordered a pre-order item (pre-orders are usually shipped out 1-2 weeks before the official release date) and that you’ve entered your address correctly when ordering – if you’ve entered the wrong or incomplete address and the package has already shipped out the only thing we can do it wait until its returned to us and re-send.

Standard shipping times are 1-2 work days in Sweden, 3-10 work days in Europe, 5-15 work days outside of Europe, but packages usually arrive a lot quicker than that.

CAN I GET A TRACKING NUMBER?

Email us at store@pnkslm.com before ordering - after the order has been shipped there's nothing we can do.

MY RECORD IS BENT/BROKEN

Please get in touch with us at store@pnkslm.com (and provide pictures of the damaged product) and we’ll send out a replacement copy ASAP.

Return Policy

If you’d like to return something you’ve got 14 days from the day you receive the package to notify us that you’d like to return it and be refunded. Unless arrangements are made with us due to a faulty product, you cover the cost of the return. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. Please note that we can only refund you AFTER the product has returned to us (in original condition).